You choose how much luggage you want to bring and book it when reserving your trip through the travel agency. Hand luggage of 5kg is always included when flying with Braathens.
Ving: Yes, extra luggage weight can be added on most flights. This is booked through VING’s customer service.
Apollo: Yes, extra luggage weight can be added via Paxport.
The maximum weight is 32kg per suitcase.
Yes, as long as the total weight does not exceed the allowed limit.
Report it at the baggage service desk at the airport and fill out a PIR report.
Yes, strollers are checked in free of charge as special luggage (maximum 20kg).
Ving: Yes, for an additional fee. This is booked through VING’s customer service.
Apollo: Yes, for an additional fee. This is booked via Paxport.
Yes, children have the same weight and size regulations as adults.
Maximum 5kg, and dimensions must not exceed 50x40x25cm.
Special meals (e.g., gluten-free or vegetarian) can be booked up to 48 hours before departure via the travel agency.
Diabetes-friendly
Gluten-free
Lactose-free
Vegan
Vegetarian
I am allergic to onions; can you arrange a special meal without onions?
No, we cannot provide special solutions. We only offer meals for diabetes, gluten-free, lactose-free, vegan, or vegetarian diets.
Yes, meals are available for children aged 2 to 12 years.
No, but you can bring your own food for your child.
Yes, you can book a seat up to 180 days before departure via Paxport.
Yes, this is possible via Paxport.
Families with small children often receive priority boarding. Speak with the gate staff before boarding.
Wheelchair assistance can be pre-booked via your travel organizer.
All types of assistance (for blindness, deafness, weelchair etc.) are booked via your travel organizer.
Check-in opens 2 hours before departure.
Yes, if you have booked a seat, you can check in online from 7 days before departure up to 2 days before departure.
We recommend being at the airport at least 2 hours before departure.
Follow the updates at the airport and wait for information from your travel organizer. For inquiries, contact your travel organizer or the local guide.
Contact your travel organizer for questions regarding your booking.
No, entertainment is not provided onboard.
No, but they can be purchased onboard. Coffee and tea are included if you have ordered a meal.
No, Wi-Fi is not available on our flights.
Contact the airport’s lost and found. Braathens hands over lost items to the arrival airport.
No, our flights are cash-free.
We do not sell peanuts, but there may be traces of nuts. Inform the cabin crew of your allergy when boarding.
Weeks 0–35: Flying is allowed up to four weeks before delivery.
Weeks 36–37: Only with a medical certificate, and for a maximum flight time of 4 hours.
Weeks 38–40: Flying is not permitted.
Yes, but we recommend bringing a prescription or medical certificate for security checks.
No, pets are not allowed, except for guide dogs.
Contact Airshoppen at airshoppen@airshoppen.se.
Airshoppen does not deliver items to your home. Contact airshoppen@airshoppen.se.
Contact Paxport for a possible refund at support@paxport.net.
Contact Paxport at +46 (0)8 12 13 38 59 on weekdays between 08:00 and 12:00.
No, bassinets are not available.
Via Airshoppen.se.
No, this is not possible.
No, driver’s licenses, ID cards, or tax cards are not accepted as valid travel documents or identification.
Check the specific regulations with your travel organizer:
Ving: Passport and visa rules
Apollo: Passport and visa rules
Ensure you use your flight booking reference when logging in, such as CHQZTB.