Flying with us should be a safe and seamless experience for everyone, regardless of individual needs and conditions. Learn more about the services available for passengers who require extra support during their journey.
If you require assistance, please inform your travel organizer when booking your trip, but no later than 48 hours before departure.
All passengers must meet certain general health criteria. Flying can put stress on the body, so if you are or have been under medical treatment, we recommend consulting your doctor to assess your fitness to fly and to obtain a medical certificate if necessary.